Your opinions: Find out exactly what your customers are thinking
In finance knowledge means more profits. Especially when it comes to retail companies, knowing exactly how satisfied their customers are can give them a strategic advantage over their competition. Finding out in full detail what has pleased and, more importantly, what has displeased the customers enables the company’s administration to take all the necessary actions to correct what went wrong and to expand on positive practices. If the data is also collected in real time and it is possible to have it processed speedily and presented in a fashion that is easily understood, then the time it takes for the company to respond to its customers’ expectations further improves.
With Your Opinions customer survey system, ENTEF UG offers a final solution to the need to collect and analyse statistical data regarding customer satisfaction. Through the use of touch screens and a user-friendly interface, Υour Opinions is the only customer survey system that offers customers the opportunity not only to express their general impression of services offered, but also to give their opinion regarding specific aspects of their shopping experience. Consequently, the company discovers in detail what works and what not. Afterwards, the collected data is subjected to statistical analysis to form a complete picture.
Your Opinions customer survey system offers the capability to:
- Collect data in greater depth and detail,
- Present data quickly and concisely with the option to select a specific time period,
- Deal with customer complaints faster and more effectively,
- Upgrade services offered,
- Improve competitiveness.